Refund & Warranty Policy
At VR DentalCAD Studio, we are committed to providing the highest quality dental restorations. We stand behind our work and offer the following refund and warranty policy:
- One-Year Warranty: All cases fabricated in our lab are eligible for a one-year warranty from the date of delivery. This warranty covers any defects in craftsmanship or materials used during the fabrication of crowns, implants, and other dental restorations.
- Eligibility for Warranty: The one-year warranty is applicable only to cases that have been fabricated by our lab and delivered to the dental office within the specified timeframe. The warranty does not cover issues resulting from patient neglect, improper use, or damage caused after the restoration has been placed in the patient's mouth.
- Warranty Claims: In the event of a defect or issue with the restoration, please contact our customer service team within 30 days of discovering the problem. We will review the situation and, if applicable, offer a solution, which may include a repair, replacement, or credit towards future services.
- Refunds: We do not typically offer refunds for custom dental work once the restoration has been fabricated and delivered. However, in cases of manufacturing defects covered under the warranty, a full refund may be issued at our discretion, based on the specific circumstances.
- Exclusions: The warranty does not cover damages resulting from improper fitting, adjustments made outside of our lab, or issues arising from improper care or maintenance of the dental restoration by the patient or dental office.
- Customer Satisfaction: Our goal is to ensure every client is satisfied with our work. If you experience any issues or have concerns, please contact our team directly to discuss and resolve the situation promptly.
For any questions or to initiate a warranty claim, please contact our support team at 647-824-5058 or vrdentalcad@gmail.com.
Thank you for choosing VR DentalCAD Studio. We appreciate your trust in our services.